Useful Resources
Communal Repairs
Emergency Repairs
Call 0800 952 4444
If you have a leak from a neighbouring property, choose option one for repairs, then option three for leaks from above.
Non-emergency Repairs
Log a request online via Southwark Council’s website. Residents can also email in repair requests (with photos where appropriate) to repairs@southwark.gov.uk.
Monthly estate inspection walkabouts
Members of the Committee attend Southwark Council’s monthly estate inspection walkabouts. If you have an issue or concern about maintenance of the building that you’d like the Committee to raise, please let us know by email at contact@pullenstra.org.
Cleaning of communal areas
Cleaning of the estate is overseen by Southwark Council’s Environment and Leisure team, and is paid for by residents through the service charge (for leaseholders) or rent (for tenants). Check the cleaning team’s scope of work.
Southwark Council Contacts
Resident Services Officer (Penton Place, Peacock Street, Iliffe Street, Crampton Street)
Ayat Mahmoud
Ayat.Mahmoud@southwark.gov.uk
020 7525 1346
07708292338
Resident Services Officer (Amelia Street)
Hannah Ndungu
Hannah.Ndungu@southwark.gov.uk
Communal Repairs Technical Officer
Marie Osborn
Marie.Osborn@southwark.gov.uk
020 7525 2013
Communal Repairs Manager
Jermaine Fevrius
Jermaine.Fevrius@southwark.gov.uk
020 7525 1256
Capital Works Service Charge Officer
Nicolette Dundas
Nicolette.Dundas@southwark.gov.uk
020 7525 1440
Service Charge Manager
Carla Blair
Carla.Blair@southwark.gov.uk
020 7525 7450
Cleaning Area Supervisor
Teresa Rodrigues
Teresa.Rodrigues@southwark.gov.uk
0207 525 1647
Ward Councillors
Ward Councillors are elected representatives of the area and the people who live in it. They have a responsibility to communicate council policies and decisions, and are often helpful should you need to escalate an issue with staff at Southwark Council.
Search the Southwark Council website to find out who your Ward Councillors are.
Antisocial and threatening behaviour
You have the right to live peacefully in your home. Report antisocial behaviour to Southwark Council.
We also urge you to report fly-tipping, graffiti, and damaged pavements or street lighting using Southwark Council’s online forms.
The Southwark Anti Social Behaviour Unit (SASBU) have an officer assigned to the estate, who should be contacted following persistent antisocial behaviour:
SASBU Officer
Kentura Dundas
kentura.dundas@southwark.gov.uk
02075255777
Leasehold concerns
The Leasehold Advisory Service is a Government-funded independent advice for residential leaseholders. Their website contains answers to many common questions and offer free 15-minute phone consultations with legal experts if you have a concern you need advice on.
Citizens Advice are happy to consult on individual issues:
- Outline issues in an email to LHolders@citizensadvicesouthwark.org.uk
- Or call 0207 237 9532 to leave a voicemail
Citizens Advice Southwark have compiled options for challenging major works charges: